Reviews for Lanercost House Care Home

Been to the home today the hospitality was fantastic and never expected anything less

Visited the home today and had lunch with a friend, the meal was very nice and they catered for special dietary requirements . Thanks , met the Manager who was very friendly , thankyou 😊

Visited today for lunch with friends, beautiful home with very friendly staff and delicious food.

"It became clear that my Dad was unsafe staying at home on his own, so as a family we decided that he should be admitted to Lanercost House just before Christmas for a trial period. The process was really smooth from initial enquiry to assessment to admission. He has settled really well. The fantastic staff really look after him and he is looking so much better. He is eating well, always looks well kempt and is enjoying the company of the staff and other residents. This is the perfect place for him to be looked after and we are pleased that he will now be staying as a permanent resident."

My aunt has stayed here for some respite care so when it became clear that my Dad needed full time care this was an obvious choice. Dad was admitted just before Christmas. The staff are all excellent and my Dad is looking so much better. He is enjoying the food and the company of the other residents and staff. We definitely made the right decision for Lanercost House to care for our Dad.

"My husband has now been in Lanecroft for nearly 2 years. It was a very difficult decision and one that took a good few months before I could even come to terms with it. When I was finally able to visit, I was reassured by the positivity that exuded around the home. The major strength is due to the dedication and total commitment of the staff. Every one of them, whatever their role, have the ability to make you feel confident in their expertise and genuine care for the residents. Any nursing home can look good and clean, but it's the staff and management that take it to another level. I'm sure you appreciate that they are your biggest asset! P.S speaking as an ex social worker of many years, and a wife of many more!"

"I'm happy to say my mum is now a permanent resident at Lanercost house care home after having some respite care . My mum is so well cared for from all the staff the care is outstanding they are a great team who are all so friendly and caring which gives a welcoming and happy atmosphere. My mum is so settled and happy in Lanercost has made many friends and joins in with the activities which is all down to the activities team which is lovely to see . A big thank you for your amazing care and support from you all at Lanercost care home"

"I am so glad this facility was available to me after my knee operation. It's not a five star hotel, it's a five star care home. All the staff did their very best over and beyond what I had expected. Liaison with my GP/district nurse etc was muddled but not necessarily the home's fault."

"Mum has just moved in to Lanercost House for 3 weeks respite which may be extended. From day 1 everyone has been kind, warm, welcoming and supportive of mum and also us. It is no easy but we are very happy with the choice we made for mum and us as a family. We are grateful for their professionalism and kindness."

"When visiting Auntie I witnenessed love and care. All staff, cooks, admin, cleaners etc are understanding the rules of the setting. The setting is run very well with happy caring staff. There are no clicks with staff and while sitting with Auntie I couldn't help but iverhear conversations with other residents and staff They all were treated with respect and dignity. As visitors daily we were welcomed and staff updated the daughter and kept her informed with information that was relivent. Thank you all for an outstanding service"

"All staff we have met and looked after the resident have treated her with dignity and love. We stayed during her passing and heard the staff treating other residents with love and kindness. Nothing was too much to ask for I was looked after whilst being with me to ask her for blankets, pillows food and drink. Enabling me to be by her side. The atmosphere in the care home is warm, calm and happy. All staff get on and work hard which makes the running of the place clockwork. Residents are clean and happy. Activities are organised well and residents look forward to whats planned."

I have spent today with our nephew Garry Evans whose beloved mum spent the last several years at this care facility ..he has had nothing but praise for the kindness ..love ..support and proffesional care given to Margaret till the end of her life ...A MILLION THANKS FROM MARGARET'S SCOTTISH FAMILY ..

"When organising care for my father-in-law the staff were extremely helpful and kept in regular contact . Every member of staff was friendly and professional. My father-in-law was given the specialist support he needed and there was understanding and consideration of his individual needs. As my father-in-law's condition deteriorated the family were able to spend time with him and the staff were sensitive to our needs as well as his. We felt he was in a safe and caring environment."

"The staff are brilliant, quickly getting to know each resident on a personal level and understanding their needs thoroughly. This personalised approach makes a significant difference in the quality of care provided. The atmosphere in the care home is incredibly positive, with everyone always smiling. This cheerful environment undoubtedly contributes to the overall well-being of the residents. Kindness and respect are at the core of the care home's ethos. These values underpin every aspect of their care, ensuring that residents feel valued and respected at all times. The staff are not only compassionate but also resilient. They consistently demonstrate a willingness to come up with innovative solutions to any challenges that arise, ensuring that the residents receive the best possible care. Overall, this care home excels in creating a warm and respectful environment for its residents. I highly recommend it to anyone looking for a place where their loved ones will be well cared for."

"My mum was admitted to Barchester Lanercost House Care Home on 10th October. The whole process was dealt with professionally and very quickly. Although her time there was short, she was given the best care, compassion and love from all the staff as she came to her end of life. We, as a family will be eternally grateful to the team that mum was kept comfortable and well cared for. Thank you all so much"